Contact Islabikes

Contact Us

Customer Service

You can speak to our customer service team from 9am until 5pm Monday to Friday.

Please call +44 (0) 800 008 6297 or email info@islabikes.co.uk.

 

We are currently experiencing a very high volume of customer enquiries.

Below are answers to our current most frequent enquiries:

  • If you want to be put on the stock contact list, please visit the product page and sign up to our waiting list. You can also find expected availability dates here.
  • If you have received your order confirmation email we have your order and are processing it as quickly as we can.

  • As soon as your order is despatched, we will email you further details including your tracking information.


Technical Support

For technical support queries we will need the following information:

  • Bike model and frame number (stamped to the underside of the bike where the pedals meet the frame).
  • Order number or purchaser’s name and email address.
  • Full description of the issue including a photograph and video if necessary.
  • Your contact telephone number.

Please email this to techsupport@islabikes.co.uk.


Fitting Studio

COVID-19

The Fitting Studio is currently closed to help limit the spread of coronavirus.

For ordering and sizing advice, or any other queries, please contact our customer service team.


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