Contact us
Customer service
You can speak to our customer service team from 9am until 5pm Monday to Friday, except bank holidays.
Tel: +44 (0) 1584 708 383
Email: info@islabikes.co.uk
Technical support
For technical support queries we will need the following information:
Bike model and frame number (stamped to the underside of the bike where the pedals meet the frame).
• Order number or purchaser’s name and email address.
• Full description of the issue including a photograph and video if necessary.
• Your contact telephone number.
Please email this to: techsupport@islabikes.co.uk
Cargo bike delivery trial
If you are a Ludlow-based business and would like to find out if we could carry out delivery rounds to your customers, please complete our contact form or give us a call on 01584 708 383.